Customer Service Specialist With Italian (B2)

Do you speak Italian and want to use it daily?

If so, we have the perfect opportunity for you! Join our team and take part in creating exceptional experiences for travelers. Whether you already have experience in customer service or are just starting your professional journey, we will teach you everything you need to become a specialist in this field.

Stationary work from the office in Warsaw, Krakow or Gdańsk

Requirements:

• Proficiency in Italian at a B2 level – enabling smooth communication in daily work.
• Willingness to learn and grow – prior experience in customer service is not required; we will teach you everything!
• Customer-oriented mindset – a natural desire to help others and build positive relationships.
• Excellent communication skills – openness, politeness, and attention to clear messaging.
• Ability to work under pressure – efficient task organization in a dynamic environment.
• Basic computer skills – familiarity with office tools is enough; we’ll teach you how to use internal systems in practice.
• Availability for at least 120 hours per month – with a personalized work schedule.

Responsibilities:

• Providing comprehensive customer support in Italian via phone, email, and chat, ensuring the highest communication standards.
• Offering professional advice on bookings, tickets, promotions, and company policies, helping clients make informed decisions.
• Effectively resolving reported issues and answering travel-related questions while maintaining the highest service standards.
• Managing complaint processes efficiently and in line with company policies, ensuring positive customer experiences.
• Building a strong brand image through professionalism, dedication, and attention to detail in client interactions.

What We Offer:

• Two-component compensation: a guaranteed base salary and a bonus system based on performance.
• Comprehensive initial training that prepares you for your new duties, with full pay during the training period.
• Working in a friendly and supportive team where development is a priority.
• Flexible working hours – the ability to tailor your schedule to your needs.
• Non-wage benefits and motivational programs such as a Multisport card, employee referral program, discounts on products, gadget contests, and more.
• Numerous engaging and inspiring events that help us build a cohesive and collaborative team.
• A transparent recruitment process with clear rules and quick decisions without unnecessary formalities. Your first step toward a new career starts here!

Please include the following statement in the documents you send with your application:

By clicking the "Send" button or sending a recruitment application to Armatis in any other way, you agree to the processing by Armatis Polska Sp. z o.o. with its registered office in Warsaw at, ul. Cybernetyki 9, 02-677 Warsaw of your personal data contained in the recruitment application for the purpose of recruitment for the position indicated in the advertisement. Full information on the processing of your personal data can be found here: emploi.armatis.com/pl/obowiazek-informacyjny/