Contact Center Advisor - German Speaking 24/7

About us and our team:

Working for Nets, you’ll become part of an exciting growth journey. We’ve set out to make it easier and more intuitive to handle payments because we see it as the foundation for growth and progress both in commerce and society.

In ISO (Issuer Solution Operations) Contact Center our contribution is to serve our customers’ banks and cardholders 365/24/7. We are keen to perform with great quality and with high efficiency via phone. We offer you interesting and challenging tasks in an international environment. We give you the opportunity to use your customer service skills and expertise on the job - to show quality in the customer journey.

About your future role:

You contribute with skills, ambitions, and that little personal twist that makes us succeed

It’s the full package that you bring to work every day that gets the job done. Your professional acumen and experience form most of your qualifications, but it’s your personality that makes the difference in delivering positively in this role. Especially the little twists we all have that make our personalities instead of just a person.

Your professional qualifications include:

• Experience in customer service
• Good communication skills in German and English both verbal and written.
• Relevant education and experience in the payment industry and contact centre environment are seen as benefit

Besides that little twist in your personality that makes you, we are looking for a colleague who is:

• Positive and cooperative with a team attitude
• Ability to work different shifts (24/7), especially evenings and weekends
• Ability to work in time-sensitive situations and organize priorities
• Finds working via phone comfortable
• A positive mindset to change
• Development and curious-oriented mindset
• Skills and will to find new ways to work

We will offer you:

• An opportunity in a valued fin-tech company in an interesting and always expanding market
• Appropriate training and support with high-quality standards
• Competitive salary with a good shift allowance
• Awesome colleagues and great team spirit with a positive and professional mindset
• Interesting and versatile inbound customer cases
• Opportunity for interesting career and growth path internally

ABOUT MAJOREL

Explore Majorel

At Majorel, we create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology we deliver real impact for our partners.

Our vision is to be our clients’ trusted longterm partner for customer engagement in a constantly changing world. Creativity, Excellence and Respect drive everything we do. This ensures success for our partners and allows us to thrive as one team.

Majorel is an equal opportunity employer that embraces diversity. We are committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Majorel are based on business needs, job requirements and individual qualifications, without regard to gender, age, ethnicity, race, nationality, religion, disability, gender identity, sexual orientation, marital or civil partnership status or any other basis as protected by local law.  ,

Majorel and its employees do not tolerate, engage in, or support Human Trafficking, Forced Labour or Child Labour of any kind through Majorel’s activities, including in its supply chain, or assist Majorel clients or any other party in doing so. 

Majorel & Teleperformance

You are applying for a job at Majorel, which is now part of Teleperformance. Welcome to a whole new world of opportunities! In the coming months, the best of both organizations will converge to deliver even more agile and resilient digital business services. With nearly 500,000 team members in more than 95 countries, we are stronger together and ready to master the future.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.