1. ServiceNow Technical Solutions Consultant

ServiceNow Technical Solutions Consultant

Fujitsu Technology Solutions Sp. z o.o.

Opis stanowiska

Key Accountabilities

    Drives and/or facilities scoping sessions with customers to build proposals. Introduces team members and ensures customer requirements are documented and presented in final proposals sent back to the customer.
    Properly scope proposals focusing on consulting, training, implementations, integrations, and ending with managed services.
    Assist the pre-sales team in the completion of RFP documents as required.
    Engage with the Fujitsu Business and Engagement team to own the solution delivery on ServiceNow projects, and support business growth and other related activities.
    Define and manage solution delivery and success criteria, working in collaboration with customers on the selection and execution of the overall solution, in line with best practice and quality standards.
    Manage and develop relationships with customers and colleagues interfacing with similar level of staff. You would be expected to have significant client relationship responsibility and would be proactive in bringing new ideas and product offerings to clients.
    Maintain high level of product and solution knowledge and an up-to-date skills profile in Service management tools such as ServiceNow and other cloud services.
    Support the sales team in developing the business, utilising your expertise and experience of ServiceNow & other ITSM/ITOM tools and topics, frequently taking the leading role in customer presentations and marketing events, to secure both new and extension business opportunities.
    Capable of developing solutions to problems within own specialist area not previously encountered.
    Work with a moderate level of guidance to successfully execute a number of assignments of high complexity. These assignments involve working with senior to executive management in client organizations, partners and Fujitsu which requires sensitively dealing with key stakeholders.
    To best serve as a customer advisor, continually expand knowledge as appropriate by proactively networking (internally/externally), attending webinars, obtaining necessary certifications.
    Analyses existing industry, market and IT (information technology) services best practices and trends as well as alliances to evaluate and ensure company solutions and services are meeting the needs of clients. Works with senior team members to leverage partner solutions to find ways to address customer needs.
    Build strong relationships with the regional ServiceNow sales team members,

    Key Performance Indicators

      Capable of developing solutions to problems within own specialist area not previously encountered.
      Customer satisfaction on solution delivery to an appropriate level of quality, in accordance with agreed specifications and standards.
      Document reports, compelling solution presentations, proposals and further documentation for customers and/or for internal purposes.
      Extension business won and new business won via direct engagement with Sales/ Pre-Sales and leverage from existing client relationships.
      Effective communication and team work including external development partners as well as customer interaction and stakeholder management on customer projects.
      Evidence of thought leadership examples, speaking, events and articles.
      Accurate estimating for ServiceNow project delivery and system deployments.


        Friendly atmosphere in the air that you will miss on your day off.
        You are treated with respect, as a person and not only as an employee.
        Work-life balance
        Appreciation of your work, awards program.
        Diverse and international working environment.
        Employment stability.


          We develop our unique know-how.
          Employees can have an impact on the services provided to clients.
          Openness to dialogue.


            Access to innovative technologies with which we work on a daily basis.
            Industry-leading solutions, systems and programs.
            Innovative labs.


              Wide range of trainings, courses, conferences.
              Opportunities for professional growth and promotions.
              Development opportunities in all directions.

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