1. Senior Operations Manager
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Senior Operations Manager

Grafton Recruitment

5-26-63520

For our Client, a multinational enterprise located in Wrocław, we are looking for Candidates for the position of:

Senior Operations Manager

Responsibilities:
- manage and motivate team of up to 150 language associates
- mentor and coach team members and provide feedback
- monitor the team's productivity and quality to ensure customer satisfaction
- supply insight into geographic nuances based on fulfilment outcomes
- develop operational process and work closely with internal product teams where necessary
- monitor and report trends in key metrics
- present in an internal and external setting, being a part of new sales proposals

Requirements:
- at least 4 years of experience in management in a large operational environment
- fluency in English (min. B2)
- excellent communication skills and Stakeholder management

Benefits:
- annual performance bonus
- private medical care
- life insurance
- additional benefits such as a Multisport card
- employment based on a contract of employment signed directly with the Client
- work from Mon to Fri 8-16 / 9-17

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