1. Senior Hosting Engineer

Senior Hosting Engineer

Reconnect PJ

For our global client with theirs Operations Center in Krakow we are looking for a Senior Hosting Engineer.

In this role you will provide operational support for all GSSC Infrastructure services globally, managing incidents, requests and acting on monitoring alerts in close collaboration with our internal teams as well as external partners. In close collaborating with our internal technical teams and customers as well as external strategic partners, you will increase the quality and efficiency for the GSSC DC infrastructure.

  • Operational ticket-handling related to the GSSC Infrastructure area, providing support and dispatching to partners where needed.
  • Participating during the delivery phase within IT Infrastructure area.
  • Support in keeping monitoring systems updated as well as handle operational related tickets.
  • Contribute so the Global DC Infrastructure devices are updated within the CMDB after change.
  • Contributing in service monitoring, performance and capacity utilization.
  • Contribute keeping services in the service catalog updated and maintained.
  • Participate in escalation phone calls for critical incidents.

Knowledge of following Microsoft solutions with expertise in, at least, one area: Active Directory, Skype for Business, MS Exchange, MS SQL, Windows 2008/2012/2016 server support, Citrix, VMware.

Knowledge and demonstrated technical experience with Azure will be an asset.

ITIL certifications is a plus.

At least 3 years experience in global environment - operational related tasks and troubleshooting in IT infrastructure area

Stable employment in a friendly international atmosphere

Private Medical Care

In-house free English classes

Ergonomic workstations with necessary tools and equipment

Chill-out zone with PlayStation4 and table football

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