Opis stanowiskaCiti’s technology team is growing at lightning speed, and we’re looking for talented technologists to help build the future of global banking. Our teams are creating innovations used across the globe – we’re changing the way people bank and how the world does business. Citi’s technology team supports business operations in 100+ countries, across multiple lines of business spanning both Institutional and retail businesses. The group works to optimize the IT environment by standardizing production platforms, reducing complexity, and introducing innovative solutions that provide new business capabilities, reduce total cost of ownership, and create a competitive advantage for Citi. Join an environment with a laser focus on growth and progress, and take your career to the next level through the power of Citi’s unmatched globality and vast expertise.
- Shift: Day
- Level: Senior
- Travel: Yes, 25%
As the world’s most global bank, Citi gives you the tools to be a trailblazer. We’re not just building technology, we’re building the future of banking. With thousands of employees located around the globe, we are an international team encompassing a broad range of teams, roles, and cultures, and we invite you to come and join us!Creative Analytical Collaborative Productive Adaptable Relationship Expertise
Glassdoor Reviews“Excellent technologists. Great vision of bringing the financial services industry into the 2020. Great place to work for work-life balance.” Senior Applications Development Manager, New York, NY “Great Intern experience, great pay and solid opportunity to end up being a full time after the end of the internship program.” Summer Technology Analyst “I had a great learning experience, good work environment and excellent coworkers. Had the opportunity to escalate my way to the highest position available in my area within 3 years” AVP Operations & Technology, San Juan PR “Globally diverse and technologically progressive” Director of Software Development, Warren NJ
Do you enjoy being a part of worldwide IT operations and consider yourself self-reliant liable and well-organized? Are you willing to partner with multiple teams across various functions to deliver premier services? Are you passionate about new technologies and want to gain experience necessary to support one of the largest infrastructure environment in the world?
If you would like to make an impact with your work while being supported by smart and motivated colleagues come find your next opportunity with us! Thanks to our global reach we can help you get where you want to go.
Being the best requires working together — across time zones languages and borders. That can only take place in an environment where people respect value and support one another. Citigroup is an equal opportunity employer and value diversity at our company. We do not discriminate both interviewees and employees regardless to their status.
At the Citi Technology Infrastructure (CTI) Global Production Operations we operate multiple services and technologies and are currently seeking a talented person to run our operations within Network technology as a key part of the CTI Global Command Center Operations Team. As the Senior Network Analyst you will run IT Service orientated coverage within Citi network infrastructure to reduce or mitigate any actual or potential outage to our supported businesses. This is all done from our state of the art regional Command Center in partnership with the Workflow Coordinators Staff Managers and the Network Team in cooperation with our other Operations Centers located in North and South America Europe and Asia.
This position gives you an excellent deal of liberty to self-determine organizational and career direction. Being a part of Command Center Operations team it is expected you demonstrate competency in Network Enterprise Technology and ability to quickly learn multiple platforms toolsets and processes.
Role and Responsibilities:
In this role you will be responsible for providing Tier I technical support for Citibank’s global network including diagnosing and solving incidents and problems related to the functioning of Citi network infrastructure.
We will work together with the multiple functions to ensure proper performance of the processes running within one of the biggest IT environments all over the world. This will include direct engagement into operations including immediate notifications for critical issues and acting as the service owner.
You will have the opportunity to develop in the field of communication thanks to cooperation with employees at various levels in different regions of the world and from a wide range of global IT and business.
Key to your success will be impeccable process fulfilment and continuous service delivery as this is our highest priority
Knowledge Skills and Competences:
Problem solving methodical with analytical skills.
High energy with ability to adjust changes.
Good organizational and coordinating skills able to set priorities.
High-reaching and with dedication towards continual growth and self-improvement
Good time management skills with high sense of urgency and dedication.
Clear personal work ethic that inspires quality and enthusiasm.
Resilient and highly responsive in overcoming adversity.
Ability to work through a multitude of challenges/obstacles to achieve the desired end result.
Ability and willingness to operate within tightly controlled operational procedures.
Experience & educational preferences:
2+ years of hands on enterprise network operations support experience
Advanced understanding of OSI model and troubleshooting of technology related issues
Advanced understanding of network protocols (to include but not limited to): OSPF EIGRP BGP MPLS RSTP STP HSRP VRRP VRF VTP DHCP DNS CDP LLDP ARP FTP TFTP
CCNA - CCNP level knowledge and experience (at least 2yrs)
Able to work well in a fast paced environment and be comfortable in stressful situations
Can effectively communicate with both management as well as non-technical personnel on any technology issue to ensure they understand the nature of the issue and current statue easily understood on any outage conference calls
Detail oriented self-motivated goal driven
Advanced familiarity with Cisco IOS and Nexus NX-OS
Intermediate familiarity of Juniper JUNOS and Arista EOS
Intermediate knowledge of load balancer technologies, familiar with F5 and Citrix Netscaler
Good English command
Attractive conditions of employment and benefits.
Opportunity to work in diverse and inclusive environment
Collaboration with a high quality team in a challenging areas
Exposure to a wide range of internal stakeholders as well as to senior management
Great place to work
Work with new technologies
Many different learning opportunities
Flexible working environment
Job Family Group:Technology
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities.
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