1. Head of Custody Operations Client Delivery

Head of Custody Operations Client Delivery


Opis stanowiska

Acting as the functional heart of our business, Operations makes everything work on time and on target, in a world that demands lightning-fast transaction speeds, pinpoints execution accuracy and full visibility. It ensures global transactions flow smoothly around the clock, wherever we do business. Without it, the daily clearance, settlement and execution of a trillion dollars’ worth of trades and the weekly movement of tens of billions of dollars in dozens of world currencies would come to a complete standstill.

Success Profile

You’ll have strong communication, planning and organizational skills which will benefit you and the team. Our teams need individuals who can research, process, and interpret large amounts of information everyday which will allow you to make ethical decisions with integrity

Analytical Adaptable Logical Quick-thinking Multi-tasker Efficient


Position Responsibilities:

Specific objectives of the role will be to:

  • Service Level Compliance- 100% service level compliance across all functions, in line with both external contractual agreement as well as internal Product/Business expectation
  • Financial Management across designated GOC for Client Delivery, ensuring that the department manages cost targets as well as resource management.
  • Standardisaton of service offering across all Operational functions, ensuring that the Client Experience is “One Custody” globally.
  • Simplify technology across the group, with key focus on client query tooling and reporting.
  • Drive Citi initiatives aimed at reducing the high level of touch points and queries within the Bank related to Custody processes.
  • Continually review and enhance the Client Delivery processes in partnership with the Functional Heads and direct management team to drive positive client experience.
  • Support the execution of any associated Location Strategy activities, ensuring that the Operation remains fully compliant with all aspects of Send/Receive site requirements, whilst ensuring suitable training material and post go live support is robust and executed.
  • Collaborate with the Productivity Office to assess and support opportunities to reduce inefficiency within the Function.
  • Promptly recognize and take action on gaps within the process control framework to ensure that the control steps across the lifecycle of the process are relevant, documented and understood within the process teams.
  • Identify business opportunities to increase share of wallet

Main Competencies:

  • Client Management/Service background:
    • Understanding the Client- Experience in leading client centric/focused teams with strong background in building Service capabilities instead of query management capabilities.
  • Leadership Experience
    • Experience in leading global and regional teams, across multiple time zones.
    • Experience in managing financials and resources associated to a global function/
    • Problem solving, process improvement, self starter and results oriented
  • Client Exposure
    • Experience in dealing/managing clients whilst representing an Operational function.
  • Communication:
    • Excellent written and oral communication skills
    • Effective in working cross-functionally
    • Skilled in negotiating and influencing others
  • Risk Management: Local regulatory and compliance familiarity to drive processes and perform according to country procedures and standards
  • Shared Responsibilities: Fully understand and implement Citi’s values: Responsibility to our clients, to each other, and to our franchise

Experience Required:

  • 5 + yrs experience in an Operational environment, preferably in Custody Operations.
  • Experience working with global, multi-region initiatives, projects and teams, including large matrix organizations
  • Strong analytical skills – the ability to analyze processes and systems, evaluate data, and identify process improvements
  • The ability to coordinate and lead colleagues in achieving a common objective
  • Exceptionally strong interpersonal and relationship-building skills
  • Experience in dealing in high volume, client sensitive issues.
  • Travel required


Job Family Group:

Operations - Management Operations


Job Family:

Management Leadership


Time Type:


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities.

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