Customer Care Specialist With Czech
Additional Locations: N/A
Diversity- Innovation- Caring- Global Collaboration- Winning Spirit- High Performance
At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing - whatever your ambitions.
There's never been a better time to be a part of Boston Scientific. This is an exciting moment: when our legacy of industry leadership intersects with the promise of a brilliant future. Today, we're 32,000 colleagues strong, with an impressive portfolio of 13,000 products. We're at the forefront of the medical device industry - leading, evolving and transforming it into bolder and more amazing territories. Our principles power our performance, and together, we turn our shared vision into value.
For our patients and our employees.
Workplace: Warsaw
Customer Care Specialist with Czech
Purpose
- Works in line with EMEA Customer Care teams to support achievement of sales growth to plan an increase Customer Satisfaction. Focus on customer support mainly order and returns management, problem solving, complaint handling
Responsibilities
Invoices and credit memos - create and send documents to customers manually and using special IT platform
Returns management and upgrades of devices
Handle service complaints from customers and/or sales representatives
Daily use of CRM tool (Salesforce) to register all incoming e-mails/requests from customers and sales
Perform different analysis and maintenance of databases for customers
Act effectively to resolve various issues in cooperation with supervisor/coordinator and other team members if required
Requirements
We are looking for a person who:
Language need: Fluent English and Czech
Flexible and open minded
Has higher education and analytical skills (excel)
Has standard computer skills (including MS Office)
IT literate and a fast learner
Experience in customer service in medical industry and SAP skill will be an asset
Has the ability to work under pressure
Likes to work both independently and in a team
What we offer
Hybrid working mode
Working in the international, innovative environment and highly innovative products
Diverse culture with a focus on personal development and continuous improvement
Well-designed & effective trainings plans
Career opportunities like mentoring, coaching and stretch assignments, with strong international exposure
Private health care in Lux Med (VIP package)
Multisport card/Sport and Culture Card
Lunch card
Life insurance
Languages courses
Employee Assistance Program
Employee Stock Purchase Plan- ESPP
Internal events & charity actions
Requisition ID: 582559
As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most - united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do - as a global business and as a global corporate citizen.
So, choosing a career with Boston Scientific (NYSE: BSX) isn't just business, it's personal. And if you're a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!
Job Segment: Medical Device, CRM, ERP, SAP, Customer Service, Healthcare, Technology
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